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CAREERS

LONDON,UK

Brand Sales Ambassador

JOB TITLE: Brand Sales Ambassador

DETAILS: Full time, Permanent, Variable shifts

LOCATION: London, UK

REPORTS TO: Boutique & Spa Manager 

Job Description:

We are looking for an experienced and passionate Brand Sales Ambassador with an extensive sales background to join our London Boutique & Spa team. You will be responsible for selling and delivering the highest level of service to clients. You will also support the daily business needs and requirements of the Boutique & Spa. If you have a genuine love for luxury skin care and are interested in an exciting career and challenging position with a fast-growing luxury skincare company- this job is perfect for you!

Role & Responsibilities:

  • Responsible for maximising and exceeding sales
  • Provide excellent standards in customer service
  • Advise and recommend on skincare regimes for clients’ needs
  • Confidently conduct consultations for customers (including high profile customers)
  • Build genuine and strong relationships with customers and stakeholders
  • Support in-store brand events
  • Assist with inventory and operational tasks
  • Manage front of house duties while ensuring a professional positive and warm experience
  • Maintain Boutique & Spa housekeeping and hygiene standards
  • Be a true ambassador of the brand.

Skills & Knowledge:

  • Proven sales experience within the beauty sector
  • Ability to provide genuine and personalized skin care recommendations
  • Advanced knowledge of beauty products
  • Outstanding communication skills
  • Confidence and discretion
  • Target driven with a proven track record of sales achievements
  • Excellent track record in building a strong client book
  • Team player, with ability working independently of direct supervision

Who You Are:

  • Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
  • Passion for selling and servicing customers.
  • Ability to work well in a fast-paced, team-oriented setting that requires a high degree of multi-tasking, teamwork and adaptability.
  • Attention to detail, take initiative and enjoy working in a positive environment.

You Also Have:

  • Extensive retail experience, preferably in a customer focused, cosmetics environment.
  • Previously demonstrated successful sales experience.
  • Ability to learn and utilize POS Systems, clientele tools and software.
  • Aesthetician license/certifications, a plus.
  • Able to work flexible hours including early and late shifts, weekends & holidays. Variable shift dependent on business needs

Applicants must be able to provide proof of their right to live and work in the UK.

Interested? Please send your CV and required documents to our Human Resources Department: [email protected]

BRAND SALES REPRESENTATIVE

JOB TITLE:  Brand Sales Representative

DETAILS: Full time, permanent, variable shifts

LOCATION:  London, UK

REPORTING TO: Retail Manager, UK

JOB DESCRIPTION

We are looking for a passionate Brand Sales Representative to achieve sales, customer service and operational targets within our concession in world renowned luxury department stores in London. Candidates should have proven sales experience, ideally within the beauty industry.

As a Brand Representative, you will provide a tailored, personalised service to our customers ensuring each customer has a unique luxurious experience, whilst achieving sales and customer targets. You will also use your exceptional people skills to build collaborative working relationships with the rest of the Dr. Sturm team, as well as the in-store department store teams. If you have a genuine love of luxury skin care and are looking for a progressive career within the Retail Beauty Industry, then this could be the perfect role for you!

We also offer excellent training and a competitive package.

ROLE & RESPONSIBILITIES

  • Achieve individual sales goals and contribute to team sales objectives.
  • Build genuine and strong relationships with customers to drive repeat business.
  • Build rewarding partnerships in the local community to drive sales.
  • Recommend and sell all Dr Barbara Sturm products.
  • Participate in and help organise store events, designed to promote brand image, awareness and maximise sales.
  • Assist with inventory and operational tasks.
  • Provide daily/weekly reports, when required.
  • Be a true ambassador of the brand.

PERSONAL PROFILE

  • Proven retail experience, preferably within beauty, ideally skincare.
  • Ability to provide genuine and personalised customer service.
  • Demonstrate professional treatment consultation and application; advise and recommend on skincare regimes for client needs
  • Proven track record of achieving sales and customer service targets.
  • Business planning experience including calendar and event anniversary planning.
  • Attention to detail, takes initiative and enjoys working in a positive environment.
  • Ability to work independently and within a team.
  • Works well in a fast-paced, team-oriented environment that requires multi-tasking with minimal supervision.
  • Ability to learn and utilise online clientelling tools and software
  • Able to work department store hours including early and late shifts including weekdays, weekends & bank holidays.
  • Able to travel and work at London store locations and events.

Candidates will be required to prove their right work in the UK, if invited to attend an interview.

Please send your CV and required documents to our Human Resources Department at [email protected]

SOCIAL & COMMUNITY COORDINATOR

JOB TITLE: Social & Community Coordinator

DETAILS: Full Time, Permanent

LOCATION: London, UK

REPORTS TO: Social Media Manager

JOB DESCRIPTION

We are looking for a creative and data-driven Social & Community Coordinator to join our Social Media team.

This role will assist the Social Media Manager in defining and executing an engaging social media and community management strategy that reflects Dr. Barbara Sturm core brands value and identity whilst spearheading the growth, inclusion and elevation of our community.

You will also work alongside other teams including Customer Services to ensure insights and learnings are applied to our social media strategy and content, as well as the wider business. In addition, you will work closely with the Creative Producer to concept, brief and create content for our growing Dr. Barbara Sturm social media channels, as well as publishing and providing performance overviews.

ROLES & RESPONSIBILITIES:

  • Supporting the Social Media Manager in defining and implementing the community management strategy with a focus on growing, nurturing, and elevating
  • Supporting the Social Media Manager with the planning and production of reactive, community-centric and trend-led Instagram, Facebook, Twitter, Tik Tok, YouTube and Pinterest content, with innovative concepts to elevate core brand values and campaigns
  • Engaging with our community and retail partners across owned and earned content on a daily basis, ensuring our brand Tone of voice and values are present in every interaction
  • Keeping your ear to the ground on emerging trends within the community, ensuring opportunities are highlighted to relevant stakeholders within the wider marketing team and implemented when appropriate
  • Planning reactive, trend-led and optimised social content calendars with innovative concepts to elevate core brand values and campaigns
  • Identifying third-party creators to collaborate with on content for your respective channels; working with the wider marketing team to ensure talent speaks to core brand values
  • Creating high quality, self-shot social content, when required
  • Curating and presenting a quantitative and qualitative monthly report on community insights from the Dr. Barbara Sturm and wider beauty community and beauty industry, to inform social content calendars and strategy, as well as wider business objectives for COM
  • Collaborating with the Head of Customer Service to understand what our community want to see from the brand and our social channels, ensuring feedback is exchanged and learnings applied to content calendar and assets
  • Supporting the Social Media Manager in the production of all social-first content for Instagram, TikTok, YouTube, Facebook, Twitter, and Pinterest, collaborating with the Creative Coordinator and Creative Producer to ensure all new briefs are optimised for their respective channel and audience
  • Sourcing on-brand, user-generated content to elevate our community and brand across our social channels and wider marketing activity
  • Scheduling and posting all Instagram, Tik Tok, YouTube, Facebook, Twitter, and Pinterest content in an optimised and timely manner
  • Supporting with the curation of a quantitative monthly performance report for all social channels, identifying key learnings and actions
  • Supporting the Social Media Manager in identifying new tools and opportunities, leading the implementation and tests of these across relevant channels where appropriate

Please send your CV to our HR department at [email protected]

Candidates invited to interview will need to demonstrate their right to work in the UK

Aesthetician

JOB TITLE: Aesthetician

DETAILS: Full Time, Permanent

LOCATION: London, UK

REPORTS TO: Boutique & Spa Manager

JOB DESCRIPTION

We are looking for a passionate Aesthetician to deliver exceptional service in the area of skincare, wellness services, and achieve sales targets within our rapidly evolving luxury skincare company and offer outstanding customer service. Working at our Boutique & Spa in London, you will be able to professionally conduct all aspects of facial treatments as well as confidently offer product recommendations and skin care advice. Providing a tailored, personalised service to our customers in order to achieve excellent service and product sales goals, whilst ensuring each customer has a unique and luxurious experience. You will also be working very closely with the Boutique & Spa team, to perform an outstanding facial experience. If you have a genuine love for luxury skin care, are treatment and sales focused within the beauty industry, this could be the perfect role for you!

ROLES & RESPONSIBILITIES:

  • Examine and analyse client’s skin to evaluate skin conditions and provide skin care recommendations.
  • Confidently offer and conduct consultations and Dr. Sturm facial treatments to all customers including VIP's.
  • Achieve individual sales goals and contribute to team sales objectives.
  • Build strong relationships with customers to drive repeat business.
  • Able to recommend and sell all products.
  • Participate in and help organise store events, designed to promote brand image and awareness and to maximise sales.
  • Be a true ambassador of the brand and contribute to a strong culture and environment.

PERSONAL PROFILE:

  • Facial therapist experience within the luxury skincare space.
  • Retail and spa experience, preferably in a customer focused, beauty environment.
  • Advanced knowledge of beauty products.
  • Ability to provide genuine personalised treatments, as well as recommend and sell products.
  • Extensive experience of spa policies, use of treatment materials and equipment to ensure a safe and healthy environment for clients.
  • Proven track record of achieving sales targets.
  • Confidence and discretion, essential.
  • Minimum NVQ level 3 or equivalent.
  • Demonstrates professional treatment consultation and application.
  • Works well within a team, and independently
  • Ability to work well in a fast-paced, team-oriented setting that requires a high degree of multi-tasking, teamwork and adaptability.
  • Ability to utilise POS Systems, clientele tools and software.
  • Able to work flexible hours including early and late shifts, weekends & bank holidays.

Please send your CV to our HR department at [email protected]

Candidates invited to interview will need to demonstrate their right to work in the UK

ASSISTANT SPA & BOUTIQUE MANAGER, London

JOB TITLE: Assistant Spa & Boutique Manager

DETAILS: Full Time, Permanent

LOCATION: London, UK

REPORTS TO: Spa & Boutique Manager

JOB DESCRIPTION

We are looking for an experienced retail assistant manager /store manager / spa manager with a demonstrated track record in developing their business and people, building clientelle and achieving targets. Working at our flagship London boutique, you will possess an entrepreneurial spirit, be self-motivated, with proven operational skills, people management qualities and professionalism.

Within this role you will assist the Spa & Boutique manager to maximize results and achieve KPI’s, delivering the highest level of service to clients and ensuring overall success of the business. If you have a genuine love for luxury skincare and are interested in an exciting and challenging position with a fast -growing luxury skincare company, this job is perfect for you!

ROLES & RESPONSIBILITIES:

  • Assist the Spa & Boutique Manager with all aspects of business operations including for example sales, service, and team management.
  • Achieve sales goals and KPI’s; and seek out opportunities to achieve targets
  • Make a positive personal contribution to the sales targets of the store and promote and support all selling activities.
  • Assist with managing resources and prioritise responsibilities to ensure that customer service takes priority at all times. Exemplify excellency and provide a high standard in customer service.
  • Use “clientelling” to build credible and authentic relationships with clients to drive repeat business.
  • Establish and maintain strong relationships, internally and externally.
  • Conduct consultations for walk-in Dr. Barbara Sturm customers (including high profile customers).
  • Support special (in-store) events that align with Dr Barbara Sturm brand and maximize brand awareness.
  • Train and motivate the team, and provide regular feedback.
  • Assist with open/close operations, housekeeping and maintenance.
  • Maintain consistent visual merchandising, reflecting visual guidelines and priorities; and uphold excellent housekeeping standards.
  • Inventory - assist with the management of stock/inventory controls, delivery, replenishments, and shrinkage level below target.
  • Act as a brand ambassador and demonstrate brand values.

PERSONAL PROFILE:

  • Experienced retail Assistant Manager/Store Manager/Spa Manager, preferably within the beauty space
  • Solid operational skills with commercial acumen
  • Knowledge of beauty products and/or cross-selling and sales expertise
  • Outstanding customer service skills
  • Excellent people skills
  • Hands on approach
  • Excellent communication, organisation, decision making and time management skills
  • Multi-tasker and ability to balance priorities and maintain focus on achieving goals
  • Ability to analyse evaluate and problem solve
  • Attention to detail
  • Work well with within a team
  • Ability to work flexible hours including early and late shifts, weekends & holidays
  • Enjoy working in a fast-paced, team-oriented setting that requires a high degree of multi-tasking, teamwork and adaptability

Please send your CV to our HR department at [email protected]

Candidates invited to interview will need to demonstrate their right to work in the UK

BRAND MARKETING MANAGER, GLOBAL

JOB TITLE: Brand Marketing Manager, Global

DETAILS: Full Time, Permanent

LOCATION: London, UK

REPORTS TO: Global Head of Brand Marketing

JOB DESCRIPTION

Our Global Marketing team is growing, and we have a fantastic new role as Global Brand Marketing Manager. Working across a wide range of brand awareness driving activities including campaigns, partnerships, events and activations in our Dr. Barbara Sturm Spa & Boutiques, you will be responsible for ensuring the best-in-class execution of the brand across all channels and touchpoints.

ROLE & RESPONSIBILITIES:

  • Manage retail marketing for global spas & boutiques; execute local strategies for each market, as well as implement a global calendar across programming and events.
  • Collaborate with internal and external stakeholders on new opportunities to drive awareness, repeat purchase and loyalty in our spas.
  • Manage tiered brand partnerships and collaborations, owning end-to-end execution to ensure seamless execution across all marketing touch points.
  • Manage ‘brand special projects’ including the Dr. Barbara Sturm College Ambassador Program.
  • Collaborate on private client and retail opportunities, looking for ways to amplify and achieve content, earned media and any other KPI’s set.
  • Conduct insightful, relevant competitor and marketing analysis, identifying meaningful gaps, partnerships and opportunities for the business.
  • Contribute and collaborate with Global Head of Brand Marketing on tier A brand campaigns, supporting on strategic decision making, ideation and cross-functional execution.
  • Organize and update all tracking documents and budget information per project.
  • Collaborate with cross-functional teams (including E-commerce, Social, Creative, PR, Education) to ensure brand marketing plans are effectively implemented across owned channels on a monthly/weekly basis.
  • Support the Global Marketing team with any administrative and/or budgetary tasks.
  • Partner with the wider Marketing team to prepare for partner, retailer, internal and external stakeholder meetings; participate in stakeholder meetings
  • Deliver ad hoc projects upon request.

CANDIDATE PROFILE:

  • Minimum of 4+ years’ experience working in a marketing function, ideally within the cosmetics or luxury industry with experience in retail and/or events.
  • Action and results oriented marketeer that works well in fast-paced and dynamic environment.
  • Excellent communicator, flawless attention to detail, agile multi-tasker, well organized and strong administrative skills.
  • Enthusiastic team player, with a proactive attitude. Able to adopt a flexible approach to managing multiple projects simultaneously.
  • Confident to work cross-functionally, present and galvanize teams behind a shared vision and plan.

Interested? Please send your CV to our People Team at [email protected]

Applicants must be able to provide proof of their right to live and work in the UK, if invited to attend an interview.

FRANCE

BRAND SALES REPRESENTATIVE - PARIS

JOB TITLE: Brand Representative - Paris, France

DETAILS: Full Time, Permanent, Variable Shifts

LOCATION: Paris, France

JOB DESCRIPTION

We are looking for a passionate Brand Representatives to achieve sales, customer service and operational targets within our concession in world renowned luxury department stores in Paris, France. Candidates should have proven sales experience, ideally within the Beauty Industry. As a Brand Representative, you will provide a tailored, personalised service to our customers ensuring each customer has a unique and luxurious experience, whilst achieving sales and customer targets. You will also use your exceptional people skills to build collaborative working relationships with the rest of the Dr. Sturm team, as well as the in-store department store teams. If you have a genuine love of luxury skin care and are looking for a progressive career within the retail beauty Industry, then this could be the perfect role for you!

We also offer excellent training and a competitive package.

ROLE& RESPONSIBILITIES

  • Achieve individual sales goals and contribute to team sales objectives.
  • Build strong relationships with customers to drive repeat business.
  • Build rewarding partnerships in the local community to drive sales.
  • Able to recommend and sell all products.
  • Participate in and help organise store events, designed to promote brand image and awareness and to maximise sales.
  • Provide daily/weekly reports, as required
  • Be a true ambassador of the brand.

PERSONAL PROFILE

Skills & Knowledge:

  • Proven retail experience, preferably within beauty, ideally skincare.
  • Ability to provide genuine and personalized customer service.
  • Advise and recommend on skincare regimes for clients’ needs
  • Proven track record of achieving sales and customer service targets.
  • Support execute in-store brand events
  • Business planning experience including calendar and event anniversary planning.
  • Assist with inventory and operational tasks
  • Build genuine and strong relationships with customers and stakeholders
  • Be a true ambassador of the brand.

Who You Are:

  • Focused on attention to detail, takes initiative and enjoys working in a positive environment.
  • Ability to work well with others, as well as the ability to work.
  • Demonstrates professional consultation and advice
  • Ability to work well in a fast-paced, team-oriented environment that requires multi-tasking with minimal supervision.
  • Ability to learn and utilise online clientelling tools and software.
  • Ability to work Department Store hours including early and late shifts (weekdays, weekends & bank holidays). 

Candidates will be required to proof their right to live and work in France, if invited to attend an interview.

Please send your CV and required documents to our Human Resources Department at [email protected]

HONG KONG

HEAD OF TRAINING - APAC

JOB TITLE: Head of Training, APAC

DETAILS: Full Time

PRIMARY LOCATION: Hong Kong

Job Description
About Dr. Barbara Sturm

Dr. Barbara Sturm, one of the most sought-after aesthetic doctors in the world, drew on two decades of anti-inflammatory research and practice to create her high performance, ingredient science-focused skin care regimens. The three pillars of Dr. Sturm’s skin care philosophy to achieve the #SturmGlow are: fundamental nutrition/hydration, healing the skin matrix rather than harming it with aggressive approaches, and reducing the visible signs of irritation.

Dr. Sturm launched a full skincare range in 2014. The complete Dr. Barbara Sturm Molecular Cosmetics line is formulated for those who yearn for an uncomplicated yet highly effective skincare regime that provides hydration, nutrition, and regeneration glow. Innovative ingredient science is at the core of Dr. Sturm’s line – potent, key ingredients that have been widely clinically studied for their properties and efficacy. One such ingredient is the natural extract Purslane, a nutrition-packed anti–aging ingredient that calms the skin and helps reduces the visible signs of irritation. Dr. Barbara Sturm Molecular Cosmetics is the amalgamation of scientifically driven aesthetic medicine and nature's reparative contributions.

Role & Responsibilities:

Training Strategy and Execution

  • Alongside the APAC Sales Director and Head of Global Education, lead the unlocking of the specialist/franchise education model including cast engagement, performance, and brand love by delivering a seamless strategy and activity plan including (gratis utilisation, optimised regionalised resources, country specific training plans, train the trainers)
  • Lead the creation of APAC Brand training strategies, working with key stakeholders including Head of Global Education
  • Deliver Brand education via the digital tools and resources available to upskill Point of Sale teams
  • Develop and deliver Progression Training in collaboration with Head of Global Education, adapted for APAC
  • Coach the Point-of-Sale teams (direct or distributor led) on Customer Service, sales techniques and product knowledge to improve performance
  • Drive a consumer recruitment and retention strategy to grow a loyal consumer base
  • Lead the implementation of the strategy coupled with an annual activity roadmap which reflects all wholesale partner and retailer specific activities to achieve and exceed brand awareness and performance objectives, including retail KPIs and data capture
  • Ensuring the consistent roll out of NPD and skincare training, provided by the global teams across all countries, cast and retailers including follow up
  • Ensure all newly hired Consultants receive quality training within first 30 days of hire
  • Maintain an understanding of training trends, developments, and best practices
  • Maintain a training calendar and range of training materials for markets
  • Deploy a wide variety of training methods and ensure that market-specific and cultural needs are met

People Management

  • Outline clear objectives and priority for the function, ensuring all relevant individuals understand and embrace their role in delivering the wider strategy and performance goals
  • Work alongside the APAC Sales Director to unlock a robust people plan for the region to optimise engagement and performance across the entire retail population
  • Cultivate a superior service culture focusing on the consumer as our #1 priority. Inspire, motivate, educate and coach Point of Sale Management on all elements of Consumer Service
  • Train, coach and develop Point of Sale Managers in both retail and wholesale environments. Conduct required performance reviews and appraisal based on performance goals and KPI’s
  • Act as a role model and senior brand ambassador with regards product knowledge, brand standards, personal grooming and sales expertise
  • Inspire and motivate relevant teams of wholesale partners, dedicated education and field teams as well as all retail staff

Sales and Budget Management

  • Play a pivotal role in setting and achieving sales and profitability targets for the entire area
  • Lead Point of Sale Management to achieve their target through regular and impactful communication that engages and inspires
  • Ensure that all educational costs and requirements are in line with yearly department budget and proposed budgets meet the needs of the business

Key Stakeholder Management

  • Build strong and meaningful relationships with key personnel at retailers and wholesale partners
  • Maintain in-depth knowledge of surrounding competition, omni-channel initiatives, market trends, demographics and consumer needs / behaviours / reactions, ensuring relevant commercial feedback is provided to key stakeholders
  • Maintain strong relationships with all regional education leaders, to ensure regular feedback and revision of global materials and cultural relevancy of curriculum
  • Support events as required
  • Reporting into APAC Sales Director, with a dotted line to Head of Global Education

 

Who You Are:

  • Exhibit great attention to detail, takes initiative and enjoys working in an entrepreneurial environment
  • Ability to work well with others, as well as the independently to drive a successful business
  • Ability to work well in a fast-paced, team-oriented environment that requires a high degree of multi-tasking with minimal supervision
  • Inspirational Leader, confident in leading and developing managers and teams of different backgrounds and cultures
  • Experience in multi-site management with concrete measurable achievements
  • Experience in training and coaching high performing teams
  • Ability to use technology to enhance communication and information cascade
  • Aptitude in decision-making, critical thinking and problem-solving
  • Commercial understanding and business acumen

 

You Also Have:

  • Proven experience in building training plans to deliver growth within speciality as well as general retail across different markets
  • Experience working within Beauty / Premium Retail highly advantageous
  • Innovative approach to training methodology; familiarity with traditional and modern job training methods and techniques
  • Experience of researching, implementing and managing digital solutions for learning
  • Ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
  • Strong interpersonal skills and ability to lead a cross-functional group
  • Advanced organisational skills with the ability to handle multiple projects, deadlines and priorities; ability to create structure and process, whilst working within ambiguity and at pace
  • Independent, pro-active and self-starter approach
  • Positive ‘can-do’ attitude
  • NVQ Level 3 in Beauty Therapy preferred but not mandatory
  • Willing to travel extensively
  • MS Office proficiency
  • Excellent Mandarin and English written and verbal skills, another Asian language is a plus
  • Minimum 3+ years’ experience in a similar role


Applicants must be able to demonstrate proof of their right to live and work in Hong Kong