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CAREERS

LONDON,UK

Skin Specialist/Therapist

JOB TITLE: Skin Specialist/Therapist

DETAILS:  Full Time, Permanent, Variable shifts

LOCATION: London, UK                                                                

REPORTING TO: Retail Manager, UK

                                             

Job Description:

We are looking for a passionate Skin Specialist/Therapist to deliver exceptional customer service and achieve sales targets within our rapidly evolving luxury skincare company. Working within world renowned department stores in London, candidates will demonstrate proven ability to professionally conduct all aspects of facial treatments as well as confidently offer recommendations and sales advice.

As a Skin Specialist, you will provide a tailored, personalised service for our customers in order to achieve sales and customer service goals, whilst ensuring each customer has a unique and luxurious experience. You will also use your exceptional people skills to build collaborative working relationships with the rest of the Dr. Sturm team, as well as the retail teams when required. If you have a genuine love of luxury skin care, are treatment and sales focussed and are looking for a progressive career within the Beauty Industry, then this could be the perfect role for you!

We also offer excellent training and a competitive package.

Role & Responsibilities:

  • Achieve individual sales goals and contribute to team sales objectives.
  • Build strong authentic relationships with customers to drive repeat business.
  • Build rewarding partnerships in the local community to drive sales.
  • Confidently offer and conduct consultations and Dr. Sturm facial treatments to all customers (including high profile customers)
  • Able to recommend and sell all products.
  • Participate in and help organise store events, designed to promote brand image and awareness and to maximise sales.
  • Be a true ambassador of the brand.
  • Provide weekly reports as required to the UK Retail Manager.

Skills & Knowledge:

  • Proven retail experience preferably within beauty, ideally skincare.
  • Minimum NVQ level 3 qualification.
  • The ability to provide genuine and personalized customer service.
  • Proven track record of achieving sales and customer service targets.
  • Experience of creating and executing in-store events.
  • Previous business planning experience including calendar and event anniversary planning.
  • Previous retail operations experience including inventory and facilities management and cash reconciliation.
  • Confidence and discretion, essential
  • Ability to work flexible hours including early and late shifts weekends & bank holidays.

Who You Are:

  • Focused on attention to detail, takes initiative and enjoys working in a positive environment.
  • Ability to work well with others, as well as the ability to work independently to drive a successful business.
  • Demonstrate professional treatment consultation and application.
  • Ability to work well in a fast-paced, team-oriented environment that requires a high degree of multi-tasking with minimal supervision.

You Also Have:

  • Facial therapist experience within the luxury skincare segment.
  • Retail experience, preferably in a customer focused, cosmetics environment.
  • Previously demonstrated successful sales experience, exceeding quota.
  • Ability to learn and utilise online clientelling tools and software.
  • Able to travel and work at London store locations, facial pop ups and events. And when required, other UK locations

Applicants must be able to provide proof of their right to work in the UK

Please send your CV to our Human Resources Team at [email protected]

Brand Sales Ambassador

JOB TITLE: Brand Sales Ambassador

DETAILS: Full time, Permanent, Variable shifts

LOCATION: London, UK

REPORTS TO: Boutique & Spa Manager 

Job Description:

We are looking for an experienced and passionate Brand Sales Ambassador with an extensive sales background to join our London Boutique & Spa team. You will be responsible for selling and delivering the highest level of service to clients. You will also support the daily business needs and requirements of the Boutique & Spa. If you have a genuine love for luxury skin care and are interested in an exciting career and challenging position with a fast-growing luxury skincare company- this job is perfect for you!

Role & Responsibilities:

  • Responsible for maximising and exceeding sales
  • Provide excellent standards in customer service
  • Advise and recommend on skincare regimes for clients’ needs
  • Confidently conduct consultations for customers (including high profile customers)
  • Build genuine and strong relationships with customers and stakeholders
  • Support in-store brand events
  • Assist with inventory and operational tasks
  • Manage front of house duties while ensuring a professional positive and warm experience
  • Maintain Boutique & Spa housekeeping and hygiene standards
  • Be a true ambassador of the brand.

Skills & Knowledge:

  • Proven sales experience within the beauty sector
  • Ability to provide genuine and personalized skin care recommendations
  • Advanced knowledge of beauty products
  • Outstanding communication skills
  • Confidence and discretion
  • Target driven with a proven track record of sales achievements
  • Excellent track record in building a strong client book
  • Team player, with ability working independently of direct supervision

Who You Are:

  • Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
  • Passion for selling and servicing customers.
  • Ability to work well in a fast-paced, team-oriented setting that requires a high degree of multi-tasking, teamwork and adaptability.
  • Attention to detail, take initiative and enjoy working in a positive environment.

You Also Have:

  • Extensive retail experience, preferably in a customer focused, cosmetics environment.
  • Previously demonstrated successful sales experience.
  • Ability to learn and utilize POS Systems, clientele tools and software.
  • Aesthetician license/certifications, a plus.
  • Able to work flexible hours including early and late shifts, weekends & holidays. Variable shift dependent on business needs

Applicants must be able to provide proof of their right to live and work in the UK.

Interested? Please send your CV and required documents to our Human Resources Department: [email protected]

BRAND REPRESENTATIVE

JOB TITLE: Brand Representative

DETAILS: Full time, permanent, variable shifts

LOCATION: London, UK

REPORTING TO: UK Retail Manager

Job Description:

We are looking for a passionate Brand Representative to achieve sales, customer service and operational targets. Working within our concessions in luxury London department stores. You will have proven sales experience, ideally within the Beauty Industry. As a Brand Representative, you will provide a tailored, personalised service to our customers in order to achieve sales and customer service targets, whilst ensuring each customer has a unique and luxurious experience. You will also use your exceptional people skills to build collaborative working relationships with the rest of the Dr. Sturm team, as well as the in-store teams.

If you have a genuine love of luxury skin care and are looking for a progressive career within the Retail Beauty Industry, then this could be the perfect role for you! We also offer excellent training and a competitive package.

Role Responsibilities:

  • Achieve individual sales goals and contribute to team sales objectives.
  • Build strong relationships with customers to drive repeat business.
  • Build rewarding partnerships in the local community to drive sales.
  • Able to recommend and sell all products.
  • Participate in and help organise store events, designed to promote brand image and awareness and to maximise sales.
  • Be a true ambassador of the brand.
  • Provide daily/weekly reports, as required.

Skills & Knowledge:

  • Proven retail experience preferably within beauty, ideally skincare.
  • The ability to provide genuine and personalized customer service.
  • Proven track record of achieving sales and customer service targets.
  • Experience of creating and executing in-store events.
  • Previous business planning experience including calendar and event anniversary planning.
  • Previous retail operations experience including inventory and facilities management and cash reconciliation.

Who You Are:

  • Focused on attention to detail, takes initiative and enjoys working in a positive environment.
  • Ability to work independently, and as part of a team
  • Demonstrate professional treatment consultation and application.
  • Ability to work well in a fast-paced, team-oriented environment that requires a high degree of multi-tasking with minimal supervision.
  • Ability to learn and utilise online clientelling tools and software
  • Able to work Department Store hours including early and late shifts including weekdays, weekends & bank holidays.
  • Able to travel and work at London store locations and events.

Applicants must be able to provide proof of their right to work in the UK.

Please send your CV to our HR Team at [email protected]

PERFORMANCE MEDIA & MARKETING MANAGER

JOB TITLE: Performance Media & Marketing Manager

DETAILS: Full Time, Permanent

LOCATION:L ondon, UK

JOB DESCRIPTION

Dr. Barbara Sturm is a luxury skincare brand that has a global presence across DTC (drsturm.com and our Spas) and wholesale channels. As the brand scales, we are investing in the development of resources to execute on this opportunity.

This newly created Performance Media & Marketing Manager role will be responsible for the day-to-day management and optimisation of all media campaigns, with a special focus on digital media which underpins the ambitions to introduce new audiences to our brand globally and serve them relevant, personalised content. Primary focus will be managing and executing our digital media strategy across paid channels and platforms and introducing OOH media. There will also be responsibility for reporting on media performance and ensuring data and insights are fed into the strategy in a continuous optimisation loop.  

This role will be part of the marketing and E-commerce team, working alongside the brand and creative teams as well as partner agencies.

ROLE & RESPONSIBILITIES

  • Manage and execute the 360 paid media strategy globally across all platforms, with a special focus on full funnel digital optimisation and innovation Paid Search, Paid Social, OOH & Special partnerships, Affiliates and Display
  • Manage the Performance Marketing agency on daily campaign optimisations and to identify opportunities for performance improvement and growth
  • Support weekly business reporting by collating reports/dashboards and supporting commentary
  • Manage briefing, development and deployment of creative assets for media campaigns, working closely with the internal Creative team
  • Support the development of the Affiliate/Partnership strategy and in growing key publisher relationship
  • Managing BAU processes and documents - such as new product launches, creative updates, platform updates, invoicing, etc
  • Support the agency team on GMC & Product Feed optimisations and promotional activity
  • Contribution and management of testing plans put forward by the agency
  • Recommend strategy for continuous improvement with the delivery of key insights relating to performance
  • Collaborate with internal teams

PERSONAL PROFILE

Essential

  • At least 3 years of Full Funnel digital Marketing experience and other media buying experience either agency or client-side
  • Knowledge of all areas of digital media, especially Paid Search, Paid Socialand Programmatic/Display advertising. Knowledge of Affiliates would be a plus.
  • Excellent understanding of paid digital advertising bidding and attribution tools and optimisation possibilities, especially Paid Search
  • Excellent reporting and data analysis skills - must be able to pull and analyse data, develop hypotheses for performance improvement and actionable recommendations
  • Experience using several reporting tools including but not limited to Google Analytics, SA360, Facebook Business Manager, Data Studio, Google Trends, etc.
  • Good experience/understanding of GMC & product feeds
  • Good understanding of campaign development process. Experience collating campaign briefs and seeing campaign development through from planning to launch
  • Data and results driven
  • Customer first approach, driven by audience data and insights
  • Able to zoom in and out of the detail and understand bigger picture and business dynamics
  • Proven problem-solving skills, with the right mix of proactivity & reactivity
  • Adaptable and able to flex with changes in prioritisation in a very fast paced environment

Desirable

  • Experience or passion in the beauty/luxury industry
  • Knowledge of other digital channels (VOD, OOH, influencers etc.)
  • An interest in driving the integration across digital channels to improve the customer experience
  • App experience

Applicants must be able to provide proof of right to live and work in the UK, if invited to attend an interview.

Interested? Please send your CV to our HR Team at [email protected]

BRAND SALES REPRESENTATIVE

JOB TITLE:  Brand Sales Representative

DETAILS: Full time, permanent, variable shifts

LOCATION:  London, UK

REPORTING TO: Retail Manager, UK

JOB DESCRIPTION

We are looking for a passionate Brand Sales Representative to achieve sales, customer service and operational targets within our concession in world renowned luxury department stores in London. Candidates should have proven sales experience, ideally within the beauty industry.

As a Brand Representative, you will provide a tailored, personalised service to our customers ensuring each customer has a unique luxurious experience, whilst achieving sales and customer targets. You will also use your exceptional people skills to build collaborative working relationships with the rest of the Dr. Sturm team, as well as the in-store department store teams. If you have a genuine love of luxury skin care and are looking for a progressive career within the Retail Beauty Industry, then this could be the perfect role for you!

We also offer excellent training and a competitive package.

ROLE & RESPONSIBILITIES

  • Achieve individual sales goals and contribute to team sales objectives.
  • Build genuine and strong relationships with customers to drive repeat business.
  • Build rewarding partnerships in the local community to drive sales.
  • Recommend and sell all Dr Barbara Sturm products.
  • Participate in and help organise store events, designed to promote brand image, awareness and maximise sales.
  • Assist with inventory and operational tasks.
  • Provide daily/weekly reports, when required.
  • Be a true ambassador of the brand.

PERSONAL PROFILE

  • Proven retail experience, preferably within beauty, ideally skincare.
  • Ability to provide genuine and personalised customer service.
  • Demonstrate professional treatment consultation and application; advise and recommend on skincare regimes for client needs
  • Proven track record of achieving sales and customer service targets.
  • Business planning experience including calendar and event anniversary planning.
  • Attention to detail, takes initiative and enjoys working in a positive environment.
  • Ability to work independently and within a team.
  • Works well in a fast-paced, team-oriented environment that requires multi-tasking with minimal supervision.
  • Ability to learn and utilise online clientelling tools and software
  • Able to work department store hours including early and late shifts including weekdays, weekends & bank holidays.
  • Able to travel and work at London store locations and events.

Candidates will be required to prove their right work in the UK, if invited to attend an interview.

Please send your CV and required documents to our Human Resources Department at [email protected]

CREATIVE PRODUCER

JOB title: Creative Producer

DETAILS: Full Time, Permanent

LOCATION: London, UK

REPORTS TO: Brand & Creative Director

JOB DESCRIPTION

We are looking for a highly creative and inspiring Creative Producer to join the Brand & Creative Team. Creative Producer your role will include working with the Brand & Creative Director and Creative Lead on campaign shoots and all content produced in-house and external; bringing the Dr. Sturm vision to fruition through project management, overseeing budgets, location scouting, video & photography edit feedback and more. You will also support the smooth flow of asset creation by managing the external content creators’ schedules. The ideal candidate should be creative, extremely organised, and efficient at managing multiple tasks, with a talent for networking and relationship building.

ROLES & RESPONSIBILITIES

  • Develop creative concepts, strategies and proposals based on the unique needs of each project.
  • Manage all aspects of the production process including briefs, scheduling, creative resourcing. budgets, project assets and licensing.
  • Lead meetings and presentations to pitch creative, share project updates, or review content deliverables.
  • Work closely with the Brand & Creative Director and Creative Lead to action creative strategies and lead the projects to final execution.
  • Support the Brand Education team by producing content to aid Dr. Sturm’s passion to educate.
  • Work closely with the Creative Coordinator to ensure content creators and agencies have everything they need to create, and ensure deadlines are met.
  • Build a strong network and relationship with creators across photography, videography, animation and so on.
  • Propose innovative content concepts for campaign launches, recommending new creators to work, when required.
  • Assist when needed on content creation and video edits.

PERSONAL PROFILE

  • 5+ years producing short and long form social content, project management, and/or creative/PR agency experience.
  • Certificate, associate degree, or bachelor's degree in related field is a plus.
  • Excellent communication and teamwork skills.
  • Attention to detail, demonstrates a high degree of accuracy and consistency.
  • Excellent organization and time management; able to prioritize large volume of work effectively and efficiently with tight deadlines.
  • Remain up to date on the latest creative trends, upcoming creators, and new casting talent.
  • Experience and highly skilled in managing multiple projects.
  • Organized and efficient with both personal and external time management.
  • Knowledge of Adobe suite and video editing software would be a bonus.
  • Experience in content creation with a creative flair and eye for luxury aesthetic.
  • Interest in luxury beauty & fashion, and up to date with trends within the industry.

Applicants must be able to provide proof of their right to work in the UK.

MULTIMEDIA EDITOR

JOB TITLE: Multimedia Editor

DETAILS: Full Time, Permanent

LOCATION: London, UK

REPORTS TO: Creative & Brand Director

JOB DESCRIPTION

We are looking for a creative and passionate Multimedia Editor at Dr. Barbara Sturm. Responsible for developing and driving the brand’s media presence across Dr. Sturm social media channels and website, and supporting business growth, sales and ongoing brand positioning and reputation.

You will play a key role in bringing the brand and products to life through moving and still images, graphics and educational infographics and social media campaigns. Working closely with Brand, Design, Copywriting, and Marketing teams to continuously take content to the absolute next level! This is an excellent opportunity if you are obsessed with the evolution of social media and enjoy creating innovative concepts and content, which push boundaries and challenge the norm.

ROLES & RESPONSIBILITIES

  • Concept with the creative and social media teams to develop engaging ideas for seasonal campaigns across paid and organic social media channels (Instagram, Facebook, YouTube, Tik Tok and Pinterest).
  • Work closely with the Product Education team to develop new methods of presenting product education through graphics and animation.
  • Be the go-to creative for the Social Media team and any design requirements
  • Develop end-to-end content creation, from concepting, storyboarding through to hands on editing and animation/motion design for social media.
  • Constantly update the Design team with designs created for social media, to utilise on drsturm.com, and vice versa.
  • Assist the Design team with photography and video editing.
  • Research and experiment with new approaches and techniques to stay ahead of trends in social media.
  • Source on-brand UGC and lifestyle content that reflects the ethos of the brand and the taste levels of founder.
  • Analyse content performance and learning.
  • Consistently manage personal workload to accommodate the fast pace of social media

PERSONAL PROFILE

  • Proven experience in creative design for social media. Ideally in luxury beauty and skincare
  • Experience and skilled working in a fast-paced environment
  • Expert level of Adobe Software: After Effects, Premiere Pro, Photoshop, Creative Suite, Illustrator
  • Extensive knowledge of video/imagery formats across the key social media platforms.
  • Skilled in illustration and design
  • Knowledge of 3D software would be a huge bonus
  • Excellent project management and organizational skills
  • Immersed in social media culture, with an understanding of what audiences love to watch and engage with on social platforms.
  • Ability to multi-task and meet tight deadlines
  • Able to work independently, and within a team

Applicants must be able to provide proof of their right to work in the UK.

Interested? Please send your CV to our HR Team at [email protected]

SOCIAL MEDIA MANAGER

SOCIAL MEDIA MANAGER

JOB TITLE: Social Media Manager
DETAILS: Full Time, Permanent
LOCATION: London, UK
REPORTS TO: Marketing Director


JOB DESCRIPTION:
We are looking for a creative thinking strategic Social Media Manager to manage and grow Dr Barbara Sturm digital and
social platforms. You will be responsible for global social media strategy, individual and retail partners, managing the
social publishing schedule, as well as identifying and unlocking innovative, strategic social and digital partnerships and
other wider digital marketing opportunities. Operating within a very fast paced environment, this role reports to the
Marketing Director, and works within our fantastic Marketing & Communications team.


ROLE & RESPONSIBLITIES:
• Management and publishing of social media accounts and communities, social ad campaigns, cross brand partner
promotion, and online communication strategy
• Support the team to create and plan innovative digital marketing campaigns including premium video, photo
content, mobile specific content, email/newsletters, new partnerships, mobile and social apps
• Work closely with in house Digital, Commercial, PR and creative teams based in London, Germany, Los Angeles
and New York to engage with consumers, enhancing brand loyalty to drive both engagement and revenue
• Key Liaison between all departments for digital activity including CMO, Brand Director, Ecommerce Director &
Digital, PR, etc
• Planning and buying of SEM/social/mobile advertising with ROI
• Plan, maintain and update the social media content calendar on a daily, weekly, and monthly basis
• Analysis of data and insight to drive and inform innovative and strategic thinking and ideas; with the flexibility to
adapt strategy in real time
• Strategic focuses of reaching new audiences, engagement, and commercial success
• Content creation, influencer strategy and social storytelling tailored to each platform and reaching target
audiences in a creative, relevant way.
• Working in tandem with brand retail partners in innovative ways to grow business
• Close partnership with Communications team to deliver messaging and issue management
• Online Reputation management: ability to identify issues or reputational risks, implementing appropriate
solutions and action
• Monitor user generated content and trends in social media tools and applications
• Weekly reporting and statistics of social accounts, including social analytics overview and recommendations
• Keep up to date with growing trends and opportunities in the social and tech sector


PERSONAL PROFILE:
• Digital, social media and online communications experience ideally working both in-house and agency side in the
beauty and skincare brand industries
• Creative and strategic thinker, with ability to simultaneously manage social platforms and make real time decision
• Deep understanding of the global digital landscape, abreast of changing trends, tech and platform developments
• Good working relationships and connectivity with all key social media platforms including Instagram, Facebook,
Tik Tok, Pinterest, Twitter and YouTube
• US, UK and Germany play a major role in our strategy, experience and understanding of the Chinese and Asian
markets would be a benefit
• Excellent written and verbal communication
• Familiarity with platforms for scheduling, reporting, publishing and analysing social media
• Excellent project management and organizational skills
• Experienced in managing digital agencies including social, production, creative, content, marketing, PR
• Copy writing, insights, content ideation, global digital strategy
• Used to working with both global central teams and local markets
• Content and rights clearance experience
• Entrepreneurial approach and creative thinker
• Work effectively in a fast-paced environment
• Able to prioritise and manage workload in a timely manner and meet tight deadlines.
• Discreet, diplomatic and ability to liaise at all levels.
• Based in London, able to travel at key points throughout the year


Applicants must be able to provide proof of their right to work in the UK.
Interested? Please send your CV to our HR Team at [email protected]

VM DESIGNER & CO-ORDINATOR

VM DESIGNER & CO-ORDINATOR

JOB TITLE: Visual Merchandiser Designer & Co-ordinator

DETAILS: Full Time, Permanent

LOCATION: London, UK

REPORTS TO: Visual Merchandising Director

JOB DESCRIPTION

We have an exciting opportunity for an experienced innovative and creative VM Designer & Coordinator. Responsible for conceptualizing and executing VM strategy including window design, in-store VM for boutiques, stores, and events. You will be highly creative, be commercially aware, with great communication and project management skills. Working in a fast paced and dynamic environment, this role reports to the VM Director and works within our Brand & Creative team.

ROLES & RESPONSIBILITIES

  • Conceptualize and execute the Global VM strategy and create guidelines, processes for in-store communication, product merchandising, POS material etc. in line with Dr. Barbara Sturm visual standards
  • Deliver compelling customer experience through constantly improving the visual merchandising within stores and maintaining interest through innovation
  • Coordinate, conceptualize and execute window designs, special events, pop ups etc.
  • Oversee and manage installations on-site
  • Project manage all VM in-store, retail activities
  • Launches and in-store execution delivered to budget and within (short) timelines
  • Collaborate with working relationship within creative team and cross functional teams
  • Create presentations/concepts/ design proposals
  • Work collaboratively with the Creative team and Cross functional teams; establish positive working relationships
  • Ability to balance creativity with commerciality
  • Maintain the performance of each of our stores by visiting our retailers and contributing to continuous improvement
  • Monitor and track VM spend, invoices and control expenditure for projects

PERSONAL PROFILE

  • 5+ years of related visual merchandising experience, ideally within the beauty industry
  • Photoshop, Illustrator and InDesign. Rhino and Keyshot are a plus
  • Organized self-starter with an ability to work in a fast-moving environment
  • Strong experience with project management, leading direct in-house teams or freelancers and external agencies/vendors to work in unison
  • Strong attention to detail to produce accurate and high-quality creative work
  • Excellent eye for detail, style, design, and color
  • Effectively communicator and strong interpersonal skills
  • Creative mind, with ability to deliver commercially
  • Able to work autonomously, and also thrives in a team environment
  • Strong interest in cosmetics, fashion, retail and product and follows latest trends
  • Resourceful and creative problem solver, attention to detail
  • Proficient in Microsoft Office: Outlook, Word, Excel, PowerPoint
  • Able to travel: the role will require travel to locations across London, UK and some international
  • Applicants must be able to provide proof of their right to work in the UK.
  • Interested? Please send your CV to our HR Team at [email protected]

FRANCE

BRAND SALES REPRESENTATIVE - PARIS

JOB TITLE: Brand Representative - Paris, France

DETAILS: Full Time, Permanent, Variable Shifts

LOCATION: Paris, France

JOB DESCRIPTION

We are looking for a passionate Brand Representatives to achieve sales, customer service and operational targets within our concession in world renowned luxury department stores in Paris, France. Candidates should have proven sales experience, ideally within the Beauty Industry. As a Brand Representative, you will provide a tailored, personalised service to our customers ensuring each customer has a unique and luxurious experience, whilst achieving sales and customer targets. You will also use your exceptional people skills to build collaborative working relationships with the rest of the Dr. Sturm team, as well as the in-store department store teams. If you have a genuine love of luxury skin care and are looking for a progressive career within the retail beauty Industry, then this could be the perfect role for you!

We also offer excellent training and a competitive package.

ROLE& RESPONSIBILITIES

  • Achieve individual sales goals and contribute to team sales objectives.
  • Build strong relationships with customers to drive repeat business.
  • Build rewarding partnerships in the local community to drive sales.
  • Able to recommend and sell all products.
  • Participate in and help organise store events, designed to promote brand image and awareness and to maximise sales.
  • Provide daily/weekly reports, as required
  • Be a true ambassador of the brand.

PERSONAL PROFILE

Skills & Knowledge:

  • Proven retail experience, preferably within beauty, ideally skincare.
  • Ability to provide genuine and personalized customer service.
  • Advise and recommend on skincare regimes for clients’ needs
  • Proven track record of achieving sales and customer service targets.
  • Support execute in-store brand events
  • Business planning experience including calendar and event anniversary planning.
  • Assist with inventory and operational tasks
  • Build genuine and strong relationships with customers and stakeholders
  • Be a true ambassador of the brand.

Who You Are:

  • Focused on attention to detail, takes initiative and enjoys working in a positive environment.
  • Ability to work well with others, as well as the ability to work.
  • Demonstrates professional consultation and advice
  • Ability to work well in a fast-paced, team-oriented environment that requires multi-tasking with minimal supervision.
  • Ability to learn and utilise online clientelling tools and software.
  • Ability to work Department Store hours including early and late shifts (weekdays, weekends & bank holidays). 

Candidates will be required to proof their right to live and work in France, if invited to attend an interview.

Please send your CV and required documents to our Human Resources Department at [email protected]

BOUTIQUES & SPA MANAGER – ST TROPEZ

JOB TITLE: Boutique & Spa Manager

DETAILS: Full Time, Fixed Term - Spring-Summer 2022, Variable shifts

LOCATION: St Tropez, France                                                      

JOB DESCRIPTION:

We are looking to recruit an experienced Boutique & Spa Manager with a demonstrated track record in achieving sales targets and a passion for skincare. The ideal candidate must possess an entrepreneurial spirit, be self-motivated, with proven leadership qualities and an unparalleled level of professionalism. Working at our pop-up location in St Tropez, Cote d'Azur, you will oversee all aspects of operations in a Boutique and Spa setting from day-to-day maintenance of the sales floor and treatment rooms to selling, leading your team, delivering highest level of service to clients and ensuring overall growth and success of the business. As a company with an entrepreneurial approach the ideal candidate will have a “take on anything” attitude.. If you have a genuine love for luxury skincare and are interested in an exciting career and challenging position with a fast -growing luxury skincare company- this job is perfect for you!

ROLE RESPONSIBILITIES:

  • Responsible for all day-to-day aspects of business operations within a Boutique & Spa environment including for example sales, service, scheduling, events, clients and team management
  • Achieve sales goals and KPI’s; and seek out opportunities to achieve and exceed targets
  • Establish and maintain strong relationships and networking partnerships, internally and externally
  • Conduct consultations for walk-in Dr. Barbara Sturm customers (including high profile customers)
  • Create and run (in-store) events aligned with Dr. Sturm image and maximize brand awareness
  • Analyze reports, business, and market information to identify trends and opportunities; and recommend or implement actions to drive boutique & spa performance
  • Lead train and coach the team; ensure engagement and delivery of high level service standards and targets. Identify training needs and provide regular feedback.
  • Manage activities relating to open/close operations including housekeeping and maintenance
  • Maintain visual merchandising, reflecting visual guidelines and priorities at all times; and uphold excellent housekeeping standards
  • Inventory management - stock and inventory controls, delivery, replenishment and shrinkage, level below target.
  • Manage payroll and scheduling
  • Ability to work flexible hours including early and late shifts, weekends & holidays.
  • Act as a brand ambassador incorporating brand values in all aspects of the role.

PERSONAL PROFILE:

Skills & Knowledge

  • Advanced knowledge of beauty products and/or previous cross-selling expertise
  • Strong business acumen
  • Outstanding customer service
  • Excellent communication organizational and time management skills. French speaking essential, English speaking written skills, desirable.
  • Multi-tasker and ability to balance priorities
  • Problem solver
  • Lead, inspire and motivate teams

Who You Are

  • Work well in a fast-paced, team-oriented Boutique and Spa setting that requires a high degree of multi-tasking, teamwork and adaptability
  • Upbeat, positive, friendly with a passion for skincare
  • Commercial manager with the ability to drive a successful business
  • Hands on approach, with “take anything on” attitude
  • Good attention to detail, takes initiative in high-pressure situations and thinks on your feet
  • Ability to work well with others, as well as independently

You Also Have

  • Experienced Business Manager/Store Manager/ Boutique & Spa Manager in the beauty industry
  • Extensive retail experience, preferably within the cosmetics space
  • Previously demonstrated successful sales experience
  • Ability to learn and utilize POS Systems, clientele tools and software
  • Ability to work flexible hours including early and late shifts, weekends & holidays

Applicants must be able to provide proof of right to live and work in France, if invited to attend an interview

BRAND SALES AMBASSADOR – ST TROPEZ

JOB TITLE: Brand Sales Ambassador/Sales Support

DETAILS: Full Time, Fixed Term - Spring-Summer 2022, Variable shifts

LOCATION: St Tropez, France

Job Description:

We are looking for an experienced and passionate Brand Sales Ambassador with an extensive sales background to join our Boutique & Spa team. Working at our pop-up Boutique & Spa in St Tropez, Cote d'Azur, you will be full of motivation, ambition and committed to deliver outstanding customer service. You will be responsible for selling and delivering the highest level of service to clients. You will also support the daily business needs and requirements of the Boutique & Spa. If you have a genuine love for luxury skin care and are interested in an exciting and challenging position within our new pop-up location in St Tropez, this job is perfect for you!

Role & Responsibilities:

  • Responsible for maximising and exceeding sales
  • Provide excellent standards in customer service
  • Advise and recommend on skincare regimes for clients’ needs
  • Confidently conduct consultations for customers (including high profile customers)
  • Build genuine and strong relationships with customers and stakeholders
  • Support in-store brand events
  • Assist with inventory and operational tasks
  • Manage front of house duties while ensuring a professional positive and warm experience
  • Maintain Boutique & Spa housekeeping and hygiene standards
  • Be a true ambassador of the brand

Skills & Experience:

  • Proven sales experience within the beauty sector
  • Extensive retail experience, preferably in a customer focused, cosmetics environment.
  • Ability to provide genuine and personalized skin care recommendations
  • Advanced knowledge of beauty products
  • Outstanding communication skills
  • Confidence and discretion
  • Target driven with a proven track record of sales achievements
  • Excellent track record in building a strong client book
  • Aesthetician license/certifications, a plus.
  • Team player, with ability working independently of direct supervisi

Who You Are:

  • Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
  • Passion for selling and servicing customers.
  • Ability to work well in a fast-paced, team-oriented setting that requires a high degree of multi-tasking, teamwork and adaptability.
  • Attention to detail, take initiative and enjoy working in a positive environment.
  • Ability to learn and utilize POS Systems, clientele tools and software.
  • Able to work flexible hours including early and late shifts, weekends & holidays. Variable shift dependent on business need.

Applicants must be able to provide proof of their right to live and work in the UK.

AESTHETICIAN/SKIN SPECIALIST/THERAPIST – ST TROPEZ

JOB TITLE: Skin Specialist/Aesthetician/Therapist

DETAILS: Full Time, Fixed Term - Spring-Summer 2022, Variable shifts

LOCATION:  St Tropez, France      

JOB DESCRIPTION

We are looking for a passionate Skin Specialist/Aesthetician/Therapist to deliver exceptional service in the area of skincare and wellness services, achieve sales targets within our rapidly evolving luxury skincare company and offer outstanding customer service. Working at our pop up Boutique & Spa in St Tropez, Cote d'Azur, you will be able to professionally conduct all aspects of facial treatments as well as confidently offer product recommendations and skin care advice. Providing a tailored, personalised service to our customers in order to achieve excellent service and product sales goals, whilst ensuring each customer has a unique and luxurious experience. You will also be working very closely with the Boutique & Spa team, to perform an outstanding facial experience. If you have a genuine love for luxury skin care, are treatment and sales focused within the beauty industry, this could be the perfect role for you!

ROLE & RESPONSIBILITIES

  • Examine and analyze client’s skin to evaluate skin conditions and provide skin care recommendations.
  • Confidently offer and conduct consultations and Dr. Sturm facial treatments to all customers including VIP's.
  • Achieve individual sales goals and contribute to team sales objectives.
  • Build strong relationships with customers to drive repeat business.
  • Able to recommend and sell all products.
  • Participate in and help organise store events, designed to promote brand image and awareness and to maximise sales.
  • Be a true ambassador of the brand and contribute to a strong culture and environment.

PERSONAL PROFILE

Skills & Experience:

 

  • Facial therapist experience within the luxury skincare space.
  • Retail and spa experience, preferably in a customer focused, cosmetics environment.
  • Advanced knowledge of beauty products.
  • Ability to provide genuine and personalized treatments, as well as recommend and sell products.
  • Extensive experience of spa policies, use of treatment materials and equipment to ensure a safe and healthy environment for clients.
  • Proven track record of achieving sales targets.
  • Confidence and discretion, essential.
  • Minimum CEP or BEP (Certificate d'aptitude professionel or Brevet d'Etudes Professionelles) or equivalent.

Who You Are:

  • Upbeat, positive, friendly with a love for skin
  • Focused on attention to detail, takes initiative and enjoys working in a positive environment.
  • Demonstrates professional treatment consultation and application.
  • Works well within a team, and independently
  • Ability to work well in a fast-paced, team-oriented setting that requires a high degree of multi-tasking, teamwork and adaptability
  • Ability to learn and utilise POS Systems, clientele tools and software.
  • Able to work flexible hours including early and late shifts, weekends & bank holiday

Applicants must be able to provide proof of right to live and work in France, if invited to attend an interview.

HONG KONG

HEAD OF TRAINING - APAC

JOB TITLE: Head of Training, APAC

DETAILS: Full Time

PRIMARY LOCATION: Hong Kong

Job Description
About Dr. Barbara Sturm

Dr. Barbara Sturm, one of the most sought-after aesthetic doctors in the world, drew on two decades of anti-inflammatory research and practice to create her high performance, ingredient science-focused skin care regimens. The three pillars of Dr. Sturm’s skin care philosophy to achieve the #SturmGlow are: fundamental nutrition/hydration, healing the skin matrix rather than harming it with aggressive approaches, and reducing the visible signs of irritation.

Dr. Sturm launched a full skincare range in 2014. The complete Dr. Barbara Sturm Molecular Cosmetics line is formulated for those who yearn for an uncomplicated yet highly effective skincare regime that provides hydration, nutrition, and regeneration glow. Innovative ingredient science is at the core of Dr. Sturm’s line – potent, key ingredients that have been widely clinically studied for their properties and efficacy. One such ingredient is the natural extract Purslane, a nutrition-packed anti–aging ingredient that calms the skin and helps reduces the visible signs of irritation. Dr. Barbara Sturm Molecular Cosmetics is the amalgamation of scientifically driven aesthetic medicine and nature's reparative contributions.

Role & Responsibilities:

Training Strategy and Execution

  • Alongside the APAC Sales Director and Head of Global Education, lead the unlocking of the specialist/franchise education model including cast engagement, performance, and brand love by delivering a seamless strategy and activity plan including (gratis utilisation, optimised regionalised resources, country specific training plans, train the trainers)
  • Lead the creation of APAC Brand training strategies, working with key stakeholders including Head of Global Education
  • Deliver Brand education via the digital tools and resources available to upskill Point of Sale teams
  • Develop and deliver Progression Training in collaboration with Head of Global Education, adapted for APAC
  • Coach the Point-of-Sale teams (direct or distributor led) on Customer Service, sales techniques and product knowledge to improve performance
  • Drive a consumer recruitment and retention strategy to grow a loyal consumer base
  • Lead the implementation of the strategy coupled with an annual activity roadmap which reflects all wholesale partner and retailer specific activities to achieve and exceed brand awareness and performance objectives, including retail KPIs and data capture
  • Ensuring the consistent roll out of NPD and skincare training, provided by the global teams across all countries, cast and retailers including follow up
  • Ensure all newly hired Consultants receive quality training within first 30 days of hire
  • Maintain an understanding of training trends, developments, and best practices
  • Maintain a training calendar and range of training materials for markets
  • Deploy a wide variety of training methods and ensure that market-specific and cultural needs are met

People Management

  • Outline clear objectives and priority for the function, ensuring all relevant individuals understand and embrace their role in delivering the wider strategy and performance goals
  • Work alongside the APAC Sales Director to unlock a robust people plan for the region to optimise engagement and performance across the entire retail population
  • Cultivate a superior service culture focusing on the consumer as our #1 priority. Inspire, motivate, educate and coach Point of Sale Management on all elements of Consumer Service
  • Train, coach and develop Point of Sale Managers in both retail and wholesale environments. Conduct required performance reviews and appraisal based on performance goals and KPI’s
  • Act as a role model and senior brand ambassador with regards product knowledge, brand standards, personal grooming and sales expertise
  • Inspire and motivate relevant teams of wholesale partners, dedicated education and field teams as well as all retail staff

Sales and Budget Management

  • Play a pivotal role in setting and achieving sales and profitability targets for the entire area
  • Lead Point of Sale Management to achieve their target through regular and impactful communication that engages and inspires
  • Ensure that all educational costs and requirements are in line with yearly department budget and proposed budgets meet the needs of the business

Key Stakeholder Management

  • Build strong and meaningful relationships with key personnel at retailers and wholesale partners
  • Maintain in-depth knowledge of surrounding competition, omni-channel initiatives, market trends, demographics and consumer needs / behaviours / reactions, ensuring relevant commercial feedback is provided to key stakeholders
  • Maintain strong relationships with all regional education leaders, to ensure regular feedback and revision of global materials and cultural relevancy of curriculum
  • Support events as required
  • Reporting into APAC Sales Director, with a dotted line to Head of Global Education

 

Who You Are:

  • Exhibit great attention to detail, takes initiative and enjoys working in an entrepreneurial environment
  • Ability to work well with others, as well as the independently to drive a successful business
  • Ability to work well in a fast-paced, team-oriented environment that requires a high degree of multi-tasking with minimal supervision
  • Inspirational Leader, confident in leading and developing managers and teams of different backgrounds and cultures
  • Experience in multi-site management with concrete measurable achievements
  • Experience in training and coaching high performing teams
  • Ability to use technology to enhance communication and information cascade
  • Aptitude in decision-making, critical thinking and problem-solving
  • Commercial understanding and business acumen

 

You Also Have:

  • Proven experience in building training plans to deliver growth within speciality as well as general retail across different markets
  • Experience working within Beauty / Premium Retail highly advantageous
  • Innovative approach to training methodology; familiarity with traditional and modern job training methods and techniques
  • Experience of researching, implementing and managing digital solutions for learning
  • Ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
  • Strong interpersonal skills and ability to lead a cross-functional group
  • Advanced organisational skills with the ability to handle multiple projects, deadlines and priorities; ability to create structure and process, whilst working within ambiguity and at pace
  • Independent, pro-active and self-starter approach
  • Positive ‘can-do’ attitude
  • NVQ Level 3 in Beauty Therapy preferred but not mandatory
  • Willing to travel extensively
  • MS Office proficiency
  • Excellent Mandarin and English written and verbal skills, another Asian language is a plus
  • Minimum 3+ years’ experience in a similar role


Applicants must be able to demonstrate proof of their right to live and work in Hong Kong