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LONDON,UK

Brand Sales Ambassador

JOB TITLE: Brand Sales Ambassador

DETAILS: Full time, Permanent, Variable shifts

LOCATION: London, UK

REPORTS TO: Boutique & Spa Manager 

Job Description:

We are looking for an experienced and passionate Brand Sales Ambassador with an extensive sales background to join our London Boutique & Spa team. You will be responsible for selling and delivering the highest level of service to clients. You will also support the daily business needs and requirements of the Boutique & Spa. If you have a genuine love for luxury skin care and are interested in an exciting career and challenging position with a fast-growing luxury skincare company- this job is perfect for you!

Role & Responsibilities:

  • Responsible for maximising and exceeding sales
  • Provide excellent standards in customer service
  • Advise and recommend on skincare regimes for clients’ needs
  • Confidently conduct consultations for customers (including high profile customers)
  • Build genuine and strong relationships with customers and stakeholders
  • Support in-store brand events
  • Assist with inventory and operational tasks
  • Manage front of house duties while ensuring a professional positive and warm experience
  • Maintain Boutique & Spa housekeeping and hygiene standards
  • Be a true ambassador of the brand.

Skills & Knowledge:

  • Proven sales experience within the beauty sector
  • Ability to provide genuine and personalized skin care recommendations
  • Advanced knowledge of beauty products
  • Outstanding communication skills
  • Confidence and discretion
  • Target driven with a proven track record of sales achievements
  • Excellent track record in building a strong client book
  • Team player, with ability working independently of direct supervision

Who You Are:

  • Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
  • Passion for selling and servicing customers.
  • Ability to work well in a fast-paced, team-oriented setting that requires a high degree of multi-tasking, teamwork and adaptability.
  • Attention to detail, take initiative and enjoy working in a positive environment.

You Also Have:

  • Extensive retail experience, preferably in a customer focused, cosmetics environment.
  • Previously demonstrated successful sales experience.
  • Ability to learn and utilize POS Systems, clientele tools and software.
  • Aesthetician license/certifications, a plus.
  • Able to work flexible hours including early and late shifts, weekends & holidays. Variable shift dependent on business needs

Applicants must be able to provide proof of their right to live and work in the UK.

Interested? Please send your CV and required documents to our Human Resources Department: [email protected]

BRAND SALES REPRESENTATIVE

JOB TITLE:  Brand Sales Representative

DETAILS: Full time, permanent, variable shifts

LOCATION:  London, UK

REPORTING TO: Retail Manager, UK

JOB DESCRIPTION

We are looking for a passionate Brand Sales Representative to achieve sales, customer service and operational targets within our concession in world renowned luxury department stores in London. Candidates should have proven sales experience, ideally within the beauty industry.

As a Brand Representative, you will provide a tailored, personalised service to our customers ensuring each customer has a unique luxurious experience, whilst achieving sales and customer targets. You will also use your exceptional people skills to build collaborative working relationships with the rest of the Dr. Sturm team, as well as the in-store department store teams. If you have a genuine love of luxury skin care and are looking for a progressive career within the Retail Beauty Industry, then this could be the perfect role for you!

We also offer excellent training and a competitive package.

ROLE & RESPONSIBILITIES

  • Achieve individual sales goals and contribute to team sales objectives.
  • Build genuine and strong relationships with customers to drive repeat business.
  • Build rewarding partnerships in the local community to drive sales.
  • Recommend and sell all Dr Barbara Sturm products.
  • Participate in and help organise store events, designed to promote brand image, awareness and maximise sales.
  • Assist with inventory and operational tasks.
  • Provide daily/weekly reports, when required.
  • Be a true ambassador of the brand.

PERSONAL PROFILE

  • Proven retail experience, preferably within beauty, ideally skincare.
  • Ability to provide genuine and personalised customer service.
  • Demonstrate professional treatment consultation and application; advise and recommend on skincare regimes for client needs
  • Proven track record of achieving sales and customer service targets.
  • Business planning experience including calendar and event anniversary planning.
  • Attention to detail, takes initiative and enjoys working in a positive environment.
  • Ability to work independently and within a team.
  • Works well in a fast-paced, team-oriented environment that requires multi-tasking with minimal supervision.
  • Ability to learn and utilise online clientelling tools and software
  • Able to work department store hours including early and late shifts including weekdays, weekends & bank holidays.
  • Able to travel and work at London store locations and events.

Candidates will be required to prove their right work in the UK, if invited to attend an interview.

Please send your CV and required documents to our Human Resources Department at [email protected]

TRAINER

JOB TITLE: Trainer, UK & Europe

DETAILS: Full Time, Permanent

LOCATION: London, UK

REPORTS TO: Global Head of Wholesale Spa

JOB DESCRIPTION

We are looking for a passionate, experienced product and spa trainer to offer expert training and field coaching to our business clients. Operating across the UK and Europe within in five-star hotels and dynamic luxury department stores. Currently servicing over 70 spa accounts, which is continually growing, this role will require regular travel. Working as part of our Sales & Education team, you will report directly to the Global Head of Wholesale Spa.

If you have a true love of luxury skincare and are looking for a progressive career within the beauty industry, then this could be the job for you.

ROLES & RESPONSIBILITIES:

  • Deliver product and facial training to our retailers and wholesale spa clients
  • Organize, lead, train beauty representative and facialists in products, services, and brand protocols
  • Provide field presence to coach and motivate clients in-person and/or via digital
  • Develop and monitor beauty advisors, in coordination with their management
  • Effectively establish relationships and collaborate with Dr Barbara Sturm internal and external stakeholders and teams
  • Able to recommend and sell all products and services with confidence; offers and operates products and services in accordance with brand protocol and strategies
  • Proactively identify and feedback on ways to improve the Sturm global training offer
  • Participate and help organize in-store events designed to promote the brand and maximize sales
  • Provide daily/weekly reports as required, including analysis of account performance
  • Keep up to date with industry changes and developments; review and monitor competitor activity providing analysis and reporting
  • A brand ambassador, promoting and reflecting brand to retail and wholesale accounts and clients.
  • Undertake administrative activities associated with the role.

PERSONAL PROFILE:

  • 3+ years’ experience as trainer and facialist; ideally within a spa environment
  • Level 3 minimum: ITEC (Level 3 RQF) Diploma, VTCT Level 3 beauty therapydiploma or equivalent qualification
  • Experience training services, sales techniques, products, storytelling. Body massage and micro needling training certificate would be a plus.
  • Able to coach individuals and teams; you enjoy sharing knowledge and skills and developing a team
  • Excellent communication listening and interpersonal skills
  • Ability to work well in a fast-paced, team-oriented environment that requires a high degree of flexibility and multitasking with minimal supervision.
  • Good organisational skills.
  • Great presentation skills
  • Attention to detail, takes initiative and is proactive
  • Ability to work well with others, as well as independently
  • Excellent customer and client relation
  • Ability to use and learn online customer service tools and software.
  • Ideally you will speak additional European language(s) e.g. French, German or Italian would be a plus
  • Able to travel: this role will involve extensive travel in UK and Europe. Occasional travel may be required to other international destinations

Please send your CV to our HR department at [email protected]

Candidates invited to interview will need to demonstrate their right to work in the UK

BOUTIQUE & SPA MANAGER

JOB TITLE: Boutique & Spa Manager

DETAILS: Full Time, Permanent

LOCATION: London, UK

REPORTS TO: Global SVP Retail

JOB DESCRIPTION

We are looking for an experienced store or spa manager with a demonstrated track record in developing their business and people, building clientele and achieving targets. Working at our Flagship London Boutique, the ideal candidate will possess an entrepreneurial spirit, be self-motivated, with proven commercial skills, leadership qualities and an unparalleled level of professionalism. Within this role you will manage all aspects of operations within the Boutique and Spa to maximize results and achieve KPI’s, delivering the highest level of service to clients and ensuring overall growth and success of the business. If you have a genuine love for luxury skincare and are interested in an exciting and challenging position with a fast -growing luxury skincare company, this job is perfect for you!

ROLES & RESPONSIBILITIES:

  • Responsible for all day-to-day aspects of business operations within a Boutique and Spa environment including for example sales, service, scheduling, client and team management
  • Achieve sales goals and KPI’s; and seek out opportunities to achieve and exceed targets
  • Make a positive personal contribution to the sales targets of the store and promote and support all selling activities.
  • Analyze reports, business, and market information to identify trends and opportunities; recommend and/or implement actions to drive boutique & spa performance
  • Manage resources and prioritise responsibilities to ensure that customer service takes priority at all times. Exemplify excellency and provide a high standard in customer service.
  • Use “clientelling” to build credible and authentic relationships with clients to drive repeat business
  • Establish and maintain strong relationships and networking partnerships, internally and externally
  • Conduct consultations for walk-in Dr. Barbara Sturm customers (including high profile customers)
  • Create and run special (in-store) events that align with Dr Barbara Sturm image and maximize brand awareness
  • Lead train coach and motivate the team, ensuring they are engaged and deliver high level service standards and targets. Identify training and development needs for the team providing regular feedback.
  • Manage, all activities relating to boutique & spa open/close operations, housekeeping and maintenance
  • Maintain consistent visual merchandising, reflecting visual guidelines and priorities at all times; and uphold excellent housekeeping standards
  • Stock/Inventory - management of stock/inventory controls, delivery, replenishments, and shrinkage, level below target.
  • Manage payroll and scheduling
  • Act as a brand ambassador incorporating brand values in all aspects of the role.

Please send your CV to our HR department at [email protected]

Candidates invited to interview will need to demonstrate their right to work in the UK

SOCIAL & COMMUNITY COORDINATOR

JOB TITLE: Social & Community Coordinator

DETAILS: Full Time, Permanent

LOCATION: London, UK

REPORTS TO: Social Media Manager

JOB DESCRIPTION

We are looking for a creative and data-driven Social & Community Coordinator to join our Social Media team.

This role will assist the Social Media Manager in defining and executing an engaging social media and community management strategy that reflects Dr. Barbara Sturm core brands value and identity whilst spearheading the growth, inclusion and elevation of our community.

You will also work alongside other teams including Customer Services to ensure insights and learnings are applied to our social media strategy and content, as well as the wider business. In addition, you will work closely with the Creative Producer to concept, brief and create content for our growing Dr. Barbara Sturm social media channels, as well as publishing and providing performance overviews.

ROLES & RESPONSIBILITIES:

  • Supporting the Social Media Manager in defining and implementing the community management strategy with a focus on growing, nurturing, and elevating
  • Supporting the Social Media Manager with the planning and production of reactive, community-centric and trend-led Instagram, Facebook, Twitter, Tik Tok, YouTube and Pinterest content, with innovative concepts to elevate core brand values and campaigns
  • Engaging with our community and retail partners across owned and earned content on a daily basis, ensuring our brand Tone of voice and values are present in every interaction
  • Keeping your ear to the ground on emerging trends within the community, ensuring opportunities are highlighted to relevant stakeholders within the wider marketing team and implemented when appropriate
  • Planning reactive, trend-led and optimised social content calendars with innovative concepts to elevate core brand values and campaigns
  • Identifying third-party creators to collaborate with on content for your respective channels; working with the wider marketing team to ensure talent speaks to core brand values
  • Creating high quality, self-shot social content, when required
  • Curating and presenting a quantitative and qualitative monthly report on community insights from the Dr. Barbara Sturm and wider beauty community and beauty industry, to inform social content calendars and strategy, as well as wider business objectives for COM
  • Collaborating with the Head of Customer Service to understand what our community want to see from the brand and our social channels, ensuring feedback is exchanged and learnings applied to content calendar and assets
  • Supporting the Social Media Manager in the production of all social-first content for Instagram, TikTok, YouTube, Facebook, Twitter, and Pinterest, collaborating with the Creative Coordinator and Creative Producer to ensure all new briefs are optimised for their respective channel and audience
  • Sourcing on-brand, user-generated content to elevate our community and brand across our social channels and wider marketing activity
  • Scheduling and posting all Instagram, Tik Tok, YouTube, Facebook, Twitter, and Pinterest content in an optimised and timely manner
  • Supporting with the curation of a quantitative monthly performance report for all social channels, identifying key learnings and actions
  • Supporting the Social Media Manager in identifying new tools and opportunities, leading the implementation and tests of these across relevant channels where appropriate

Please send your CV to our HR department at [email protected]

Candidates invited to interview will need to demonstrate their right to work in the UK

FRANCE

BRAND SALES REPRESENTATIVE - PARIS

JOB TITLE: Brand Representative - Paris, France

DETAILS: Full Time, Permanent, Variable Shifts

LOCATION: Paris, France

JOB DESCRIPTION

We are looking for a passionate Brand Representatives to achieve sales, customer service and operational targets within our concession in world renowned luxury department stores in Paris, France. Candidates should have proven sales experience, ideally within the Beauty Industry. As a Brand Representative, you will provide a tailored, personalised service to our customers ensuring each customer has a unique and luxurious experience, whilst achieving sales and customer targets. You will also use your exceptional people skills to build collaborative working relationships with the rest of the Dr. Sturm team, as well as the in-store department store teams. If you have a genuine love of luxury skin care and are looking for a progressive career within the retail beauty Industry, then this could be the perfect role for you!

We also offer excellent training and a competitive package.

ROLE& RESPONSIBILITIES

  • Achieve individual sales goals and contribute to team sales objectives.
  • Build strong relationships with customers to drive repeat business.
  • Build rewarding partnerships in the local community to drive sales.
  • Able to recommend and sell all products.
  • Participate in and help organise store events, designed to promote brand image and awareness and to maximise sales.
  • Provide daily/weekly reports, as required
  • Be a true ambassador of the brand.

PERSONAL PROFILE

Skills & Knowledge:

  • Proven retail experience, preferably within beauty, ideally skincare.
  • Ability to provide genuine and personalized customer service.
  • Advise and recommend on skincare regimes for clients’ needs
  • Proven track record of achieving sales and customer service targets.
  • Support execute in-store brand events
  • Business planning experience including calendar and event anniversary planning.
  • Assist with inventory and operational tasks
  • Build genuine and strong relationships with customers and stakeholders
  • Be a true ambassador of the brand.

Who You Are:

  • Focused on attention to detail, takes initiative and enjoys working in a positive environment.
  • Ability to work well with others, as well as the ability to work.
  • Demonstrates professional consultation and advice
  • Ability to work well in a fast-paced, team-oriented environment that requires multi-tasking with minimal supervision.
  • Ability to learn and utilise online clientelling tools and software.
  • Ability to work Department Store hours including early and late shifts (weekdays, weekends & bank holidays). 

Candidates will be required to proof their right to live and work in France, if invited to attend an interview.

Please send your CV and required documents to our Human Resources Department at [email protected]

BOUTIQUES & SPA MANAGER – ST TROPEZ

JOB TITLE: Boutique & Spa Manager

DETAILS: Full Time, Fixed Term - Spring-Summer 2022, Variable shifts

LOCATION: St Tropez, France                                                      

JOB DESCRIPTION:

We are looking to recruit an experienced Boutique & Spa Manager with a demonstrated track record in achieving sales targets and a passion for skincare. The ideal candidate must possess an entrepreneurial spirit, be self-motivated, with proven leadership qualities and an unparalleled level of professionalism. Working at our pop-up location in St Tropez, Cote d'Azur, you will oversee all aspects of operations in a Boutique and Spa setting from day-to-day maintenance of the sales floor and treatment rooms to selling, leading your team, delivering highest level of service to clients and ensuring overall growth and success of the business. As a company with an entrepreneurial approach the ideal candidate will have a “take on anything” attitude.. If you have a genuine love for luxury skincare and are interested in an exciting career and challenging position with a fast -growing luxury skincare company- this job is perfect for you!

ROLE RESPONSIBILITIES:

  • Responsible for all day-to-day aspects of business operations within a Boutique & Spa environment including for example sales, service, scheduling, events, clients and team management
  • Achieve sales goals and KPI’s; and seek out opportunities to achieve and exceed targets
  • Establish and maintain strong relationships and networking partnerships, internally and externally
  • Conduct consultations for walk-in Dr. Barbara Sturm customers (including high profile customers)
  • Create and run (in-store) events aligned with Dr. Sturm image and maximize brand awareness
  • Analyze reports, business, and market information to identify trends and opportunities; and recommend or implement actions to drive boutique & spa performance
  • Lead train and coach the team; ensure engagement and delivery of high level service standards and targets. Identify training needs and provide regular feedback.
  • Manage activities relating to open/close operations including housekeeping and maintenance
  • Maintain visual merchandising, reflecting visual guidelines and priorities at all times; and uphold excellent housekeeping standards
  • Inventory management - stock and inventory controls, delivery, replenishment and shrinkage, level below target.
  • Manage payroll and scheduling
  • Ability to work flexible hours including early and late shifts, weekends & holidays.
  • Act as a brand ambassador incorporating brand values in all aspects of the role.

PERSONAL PROFILE:

Skills & Knowledge

  • Advanced knowledge of beauty products and/or previous cross-selling expertise
  • Strong business acumen
  • Outstanding customer service
  • Excellent communication organizational and time management skills. French speaking essential, English speaking written skills, desirable.
  • Multi-tasker and ability to balance priorities
  • Problem solver
  • Lead, inspire and motivate teams

Who You Are

  • Work well in a fast-paced, team-oriented Boutique and Spa setting that requires a high degree of multi-tasking, teamwork and adaptability
  • Upbeat, positive, friendly with a passion for skincare
  • Commercial manager with the ability to drive a successful business
  • Hands on approach, with “take anything on” attitude
  • Good attention to detail, takes initiative in high-pressure situations and thinks on your feet
  • Ability to work well with others, as well as independently

You Also Have

  • Experienced Business Manager/Store Manager/ Boutique & Spa Manager in the beauty industry
  • Extensive retail experience, preferably within the cosmetics space
  • Previously demonstrated successful sales experience
  • Ability to learn and utilize POS Systems, clientele tools and software
  • Ability to work flexible hours including early and late shifts, weekends & holidays

Applicants must be able to provide proof of right to live and work in France, if invited to attend an interview

BRAND SALES AMBASSADOR – ST TROPEZ

JOB TITLE: Brand Sales Ambassador/Sales Support

DETAILS: Full Time, Fixed Term - Spring-Summer 2022, Variable shifts

LOCATION: St Tropez, France

Job Description:

We are looking for an experienced and passionate Brand Sales Ambassador with an extensive sales background to join our Boutique & Spa team. Working at our pop-up Boutique & Spa in St Tropez, Cote d'Azur, you will be full of motivation, ambition and committed to deliver outstanding customer service. You will be responsible for selling and delivering the highest level of service to clients. You will also support the daily business needs and requirements of the Boutique & Spa. If you have a genuine love for luxury skin care and are interested in an exciting and challenging position within our new pop-up location in St Tropez, this job is perfect for you!

Role & Responsibilities:

  • Responsible for maximising and exceeding sales
  • Provide excellent standards in customer service
  • Advise and recommend on skincare regimes for clients’ needs
  • Confidently conduct consultations for customers (including high profile customers)
  • Build genuine and strong relationships with customers and stakeholders
  • Support in-store brand events
  • Assist with inventory and operational tasks
  • Manage front of house duties while ensuring a professional positive and warm experience
  • Maintain Boutique & Spa housekeeping and hygiene standards
  • Be a true ambassador of the brand

Skills & Experience:

  • Proven sales experience within the beauty sector
  • Extensive retail experience, preferably in a customer focused, cosmetics environment.
  • Ability to provide genuine and personalized skin care recommendations
  • Advanced knowledge of beauty products
  • Outstanding communication skills
  • Confidence and discretion
  • Target driven with a proven track record of sales achievements
  • Excellent track record in building a strong client book
  • Aesthetician license/certifications, a plus.
  • Team player, with ability working independently of direct supervisi

Who You Are:

  • Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
  • Passion for selling and servicing customers.
  • Ability to work well in a fast-paced, team-oriented setting that requires a high degree of multi-tasking, teamwork and adaptability.
  • Attention to detail, take initiative and enjoy working in a positive environment.
  • Ability to learn and utilize POS Systems, clientele tools and software.
  • Able to work flexible hours including early and late shifts, weekends & holidays. Variable shift dependent on business need.

Applicants must be able to provide proof of their right to live and work in the UK.

AESTHETICIAN/SKIN SPECIALIST/THERAPIST – ST TROPEZ

JOB TITLE: Skin Specialist/Aesthetician/Therapist

DETAILS: Full Time, Fixed Term - Spring-Summer 2022, Variable shifts

LOCATION:  St Tropez, France      

JOB DESCRIPTION

We are looking for a passionate Skin Specialist/Aesthetician/Therapist to deliver exceptional service in the area of skincare and wellness services, achieve sales targets within our rapidly evolving luxury skincare company and offer outstanding customer service. Working at our pop up Boutique & Spa in St Tropez, Cote d'Azur, you will be able to professionally conduct all aspects of facial treatments as well as confidently offer product recommendations and skin care advice. Providing a tailored, personalised service to our customers in order to achieve excellent service and product sales goals, whilst ensuring each customer has a unique and luxurious experience. You will also be working very closely with the Boutique & Spa team, to perform an outstanding facial experience. If you have a genuine love for luxury skin care, are treatment and sales focused within the beauty industry, this could be the perfect role for you!

ROLE & RESPONSIBILITIES

  • Examine and analyze client’s skin to evaluate skin conditions and provide skin care recommendations.
  • Confidently offer and conduct consultations and Dr. Sturm facial treatments to all customers including VIP's.
  • Achieve individual sales goals and contribute to team sales objectives.
  • Build strong relationships with customers to drive repeat business.
  • Able to recommend and sell all products.
  • Participate in and help organise store events, designed to promote brand image and awareness and to maximise sales.
  • Be a true ambassador of the brand and contribute to a strong culture and environment.

PERSONAL PROFILE

Skills & Experience:

 

  • Facial therapist experience within the luxury skincare space.
  • Retail and spa experience, preferably in a customer focused, cosmetics environment.
  • Advanced knowledge of beauty products.
  • Ability to provide genuine and personalized treatments, as well as recommend and sell products.
  • Extensive experience of spa policies, use of treatment materials and equipment to ensure a safe and healthy environment for clients.
  • Proven track record of achieving sales targets.
  • Confidence and discretion, essential.
  • Minimum CEP or BEP (Certificate d'aptitude professionel or Brevet d'Etudes Professionelles) or equivalent.

Who You Are:

  • Upbeat, positive, friendly with a love for skin
  • Focused on attention to detail, takes initiative and enjoys working in a positive environment.
  • Demonstrates professional treatment consultation and application.
  • Works well within a team, and independently
  • Ability to work well in a fast-paced, team-oriented setting that requires a high degree of multi-tasking, teamwork and adaptability
  • Ability to learn and utilise POS Systems, clientele tools and software.
  • Able to work flexible hours including early and late shifts, weekends & bank holiday

Applicants must be able to provide proof of right to live and work in France, if invited to attend an interview.

HONG KONG

HEAD OF TRAINING - APAC

JOB TITLE: Head of Training, APAC

DETAILS: Full Time

PRIMARY LOCATION: Hong Kong

Job Description
About Dr. Barbara Sturm

Dr. Barbara Sturm, one of the most sought-after aesthetic doctors in the world, drew on two decades of anti-inflammatory research and practice to create her high performance, ingredient science-focused skin care regimens. The three pillars of Dr. Sturm’s skin care philosophy to achieve the #SturmGlow are: fundamental nutrition/hydration, healing the skin matrix rather than harming it with aggressive approaches, and reducing the visible signs of irritation.

Dr. Sturm launched a full skincare range in 2014. The complete Dr. Barbara Sturm Molecular Cosmetics line is formulated for those who yearn for an uncomplicated yet highly effective skincare regime that provides hydration, nutrition, and regeneration glow. Innovative ingredient science is at the core of Dr. Sturm’s line – potent, key ingredients that have been widely clinically studied for their properties and efficacy. One such ingredient is the natural extract Purslane, a nutrition-packed anti–aging ingredient that calms the skin and helps reduces the visible signs of irritation. Dr. Barbara Sturm Molecular Cosmetics is the amalgamation of scientifically driven aesthetic medicine and nature's reparative contributions.

Role & Responsibilities:

Training Strategy and Execution

  • Alongside the APAC Sales Director and Head of Global Education, lead the unlocking of the specialist/franchise education model including cast engagement, performance, and brand love by delivering a seamless strategy and activity plan including (gratis utilisation, optimised regionalised resources, country specific training plans, train the trainers)
  • Lead the creation of APAC Brand training strategies, working with key stakeholders including Head of Global Education
  • Deliver Brand education via the digital tools and resources available to upskill Point of Sale teams
  • Develop and deliver Progression Training in collaboration with Head of Global Education, adapted for APAC
  • Coach the Point-of-Sale teams (direct or distributor led) on Customer Service, sales techniques and product knowledge to improve performance
  • Drive a consumer recruitment and retention strategy to grow a loyal consumer base
  • Lead the implementation of the strategy coupled with an annual activity roadmap which reflects all wholesale partner and retailer specific activities to achieve and exceed brand awareness and performance objectives, including retail KPIs and data capture
  • Ensuring the consistent roll out of NPD and skincare training, provided by the global teams across all countries, cast and retailers including follow up
  • Ensure all newly hired Consultants receive quality training within first 30 days of hire
  • Maintain an understanding of training trends, developments, and best practices
  • Maintain a training calendar and range of training materials for markets
  • Deploy a wide variety of training methods and ensure that market-specific and cultural needs are met

People Management

  • Outline clear objectives and priority for the function, ensuring all relevant individuals understand and embrace their role in delivering the wider strategy and performance goals
  • Work alongside the APAC Sales Director to unlock a robust people plan for the region to optimise engagement and performance across the entire retail population
  • Cultivate a superior service culture focusing on the consumer as our #1 priority. Inspire, motivate, educate and coach Point of Sale Management on all elements of Consumer Service
  • Train, coach and develop Point of Sale Managers in both retail and wholesale environments. Conduct required performance reviews and appraisal based on performance goals and KPI’s
  • Act as a role model and senior brand ambassador with regards product knowledge, brand standards, personal grooming and sales expertise
  • Inspire and motivate relevant teams of wholesale partners, dedicated education and field teams as well as all retail staff

Sales and Budget Management

  • Play a pivotal role in setting and achieving sales and profitability targets for the entire area
  • Lead Point of Sale Management to achieve their target through regular and impactful communication that engages and inspires
  • Ensure that all educational costs and requirements are in line with yearly department budget and proposed budgets meet the needs of the business

Key Stakeholder Management

  • Build strong and meaningful relationships with key personnel at retailers and wholesale partners
  • Maintain in-depth knowledge of surrounding competition, omni-channel initiatives, market trends, demographics and consumer needs / behaviours / reactions, ensuring relevant commercial feedback is provided to key stakeholders
  • Maintain strong relationships with all regional education leaders, to ensure regular feedback and revision of global materials and cultural relevancy of curriculum
  • Support events as required
  • Reporting into APAC Sales Director, with a dotted line to Head of Global Education

 

Who You Are:

  • Exhibit great attention to detail, takes initiative and enjoys working in an entrepreneurial environment
  • Ability to work well with others, as well as the independently to drive a successful business
  • Ability to work well in a fast-paced, team-oriented environment that requires a high degree of multi-tasking with minimal supervision
  • Inspirational Leader, confident in leading and developing managers and teams of different backgrounds and cultures
  • Experience in multi-site management with concrete measurable achievements
  • Experience in training and coaching high performing teams
  • Ability to use technology to enhance communication and information cascade
  • Aptitude in decision-making, critical thinking and problem-solving
  • Commercial understanding and business acumen

 

You Also Have:

  • Proven experience in building training plans to deliver growth within speciality as well as general retail across different markets
  • Experience working within Beauty / Premium Retail highly advantageous
  • Innovative approach to training methodology; familiarity with traditional and modern job training methods and techniques
  • Experience of researching, implementing and managing digital solutions for learning
  • Ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
  • Strong interpersonal skills and ability to lead a cross-functional group
  • Advanced organisational skills with the ability to handle multiple projects, deadlines and priorities; ability to create structure and process, whilst working within ambiguity and at pace
  • Independent, pro-active and self-starter approach
  • Positive ‘can-do’ attitude
  • NVQ Level 3 in Beauty Therapy preferred but not mandatory
  • Willing to travel extensively
  • MS Office proficiency
  • Excellent Mandarin and English written and verbal skills, another Asian language is a plus
  • Minimum 3+ years’ experience in a similar role


Applicants must be able to demonstrate proof of their right to live and work in Hong Kong